Refund policy

Refund policy (Returns and refunds)

Last updated: November 2026

Our promise

We want you to love what you order from StillPoint & Co. If something is wrong, please tell us and we will put it right.

Your right to change your mind (14 days)

If you buy from us online in Malta, you have the right to cancel your order within 14 days of receiving it, without giving a reason, for items that are not personalised or made to your choices (see exceptions below).

Email hello@stillpointandco.com with your order number within 14 days of receiving your order, to tell us you want to return it.
Send the item back within 14 days of telling us. It must be unused, unwashed and in its original condition and packaging. You pay the cost of returning it, unless it arrived faulty or was not what you ordered.
We refund the price of the item to your original payment method within 14 days of receiving it back (or of you showing us proof of return). We may keep the refund until we have received the item.

Items that cannot be returned

Under consumer law, the right to cancel does not apply to goods that are made to your specifications or clearly personalised, or that are sealed for hygiene or are perishable once opened. This means we cannot accept returns of:

Personalised items, such as elephants and baby gifts with names or details, and anything with text you supplied.
Blind Date with a Book boxes and Bookish Bundles, which are put together to the choices you make when ordering (genre, spice level, drink and so on).
Opened skincare, beauty or food items, such as face masks, lip tints, drink sachets and biscuits.

If a Blind Date book turns out to be one you already own, even though you told us about it, please email us and we will make it right.

Clothing

Hoodies and sweatshirts with our standard designs can be returned within 14 days if they are unworn and unwashed. Please check the size guide on the product page. If you would like a different size, tell us and we will arrange an exchange. This may take 7 to 10 days because clothing is made to order.

Faulty or damaged items

If your order arrives faulty, damaged or not as described, please email us within 14 days of delivery with your order number and a photo. We will replace the item or refund you, including the cost of returning it. This does not affect your statutory rights as a consumer.